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FAQs

  • How do I use the transit service?
    We use a colour coded system along with a numbering system for easier use with the schedules. Schedules have all departing and arriving times at many locations along all routes. The route of the bus follows left to right for times and locations. For more information on the schedules please see the Schedule section of this website. T3 Transit operates Monday to Saturday throughout the Charlottetown area and offers reduced service on Sunday. T3 Transit also travels to Cornwall and Stratford locations from Monday to Friday.
  • How much does it cost to take the bus?
    We offer single trip cash fares, tickets and monthly passes. Please have exact change for single trips, as our drivers cannot make change. Frequent users can save money by purchasing monthly passes or books of tickets. Visit our Fares page for detailed pricing.
  • Am I able to take multiple buses to get to my destination as part of a single fare?
    Yes! Simply request a transfer from the driver when boarding the bus. Transfers allow all passengers to complete a one-way trip without paying an additional fare and can be used on Charlottetown, Stratford, and Cornwall buses. Transfers are used for the next available bus, but not for stop-overs. Transfers are the passenger’s responsibility and no other transfer will be issued. T3 Transit does not issue a physical paper transfers; customers should inform driver while boarding if they need a transfer and the driver will verbally announce to the other bus over the radio. The customer should identify themselves as a transfer while boarding the second bus and inform their new driver which route they are transferring from.
  • Where can I board the bus?
    In addition to the stops listed on our schedules, for passenger convenience, all “Stop Signs” and posted “Bus Signs” along the designated route are considered additional flag stops. It is recommended that passengers arrive at the bus stop 5 minutes before the expected arrival time.
  • What if I need to go further than Charlottetown, Stratford or Cornwall?
    Our County Line Express service allows you to travel back and forth from Charlottetown to Summerside, Monday to Friday. The schedule for County Line Express can be found here.
  • Do you operate evenings and weekends?
    Yes, we do have reduced service in Charlottetown for evening and weekends. Visit our schedules page or Google transit for detailed times when you are looking to travel.
  • Do you operate on holidays?
    Service is not provided on the following holidays: New Years Day Islander Day Good Friday Easter Sunday Labour Day Thanksgiving Day Remembrance Day Christmas Day Boxing Day Depending on the holiday, we may be operating, or operate on a limited schedule. Please check our website closer to any holidays for service updates.
  • Are your buses wheelchair accessible?
    Yes, our buses are wheelchair accessible. They are equipped with ramps which will allow you to access the bus with a wheelchair.
  • Do your buses have WiFi?
    Yes, our T3 City Transit buses are equipped with WiFi.
  • Can I take my bike on the bus?
    Bike racks are available on most of our T3 City buses. Please see this video for instructions on “How to Use our Bike Racks”. T3 Rural buses are not equipped to carry bikes. Additionally, we are unable to transport e-bikes or e-scooters on either T3 City Transit or T3 Rural Transit.
  • Are pets allowed on the bus?
    Certified working dogs and their human are allowed on our buses. Unfortunately, pets are not allowed.
  • Can I bring a child stroller on the bus?
    Yes, but it should be collapsed up for safety. Infants should be seated in an accompanying adults lap at all times.
  • Do infants require a special seat to come on the bus?
    The accompanying adult can decide for the infant to ride in on of the seats provided or on the adult’s lap. We recommend infants ride in the laps of the accompanying adult.
  • Where can I park my car prior to taking the bus?
    There is a “Park and Ride” area located across from the Charlottetown Event Grounds. This location is managed by Charlottetown Area Development Corporation. For more information please see their site: Park and Ride CADC. In Stratford, monthly transit pass holders can apply for one of ten spaces, six at the Stratford library and four at Stratford Town Hall. To apply for these spaces please contact the Town of Stratford.
  • Do you have rules of conduct while using buses?
    Our Rules and Expectations can be accessed by clicking here for City Transit and here for Rural Transit
  • Who do I contact if I have additional questions?
    If you have additional questions, please contact our office at 902-566-9962 or 902-436-7272, option 1, Monday to Friday 8 am to 4 pm. We are happy to answer any questions you may have, discuss any of your concerns and listen to any suggestions you have to improving our system.
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